{"id":1915,"date":"2025-05-07T11:59:32","date_gmt":"2025-05-07T09:59:32","guid":{"rendered":"https:\/\/tickb.umh.es\/?page_id=1915"},"modified":"2025-10-21T11:45:23","modified_gmt":"2025-10-21T09:45:23","slug":"como-reportar-un-ticket-de-asistencia-informatica","status":"publish","type":"page","link":"https:\/\/tickb.umh.es\/en\/soporte-tic-a-la-gestion\/como-reportar-un-ticket-de-asistencia-informatica\/","title":{"rendered":"How to Report an IT Support Ticket"},"content":{"rendered":"<p>To report a problem or make an IT request to the <b>User Support Center (CAU) of the Miguel Hern\u00e1ndez University<\/b>, we can directly access the Ticketing tool using the following link:<\/p>\n<p><a href=\"https:\/\/cau.umh.es\/\">https:\/\/cau.umh.es\/<\/a><\/p>\n<p>It is also possible to access the service from the &#8220;<b>Incident Management<\/b>&#8221; utility, which can be found in our identified access (logged-in area).<\/p>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-1918 aligncenter\" src=\"https:\/\/tickb.umh.es\/files\/2025\/05\/reportarTicketAsistencia1-300x67.png\" alt=\"\" width=\"300\" height=\"67\" srcset=\"https:\/\/tickb.umh.es\/files\/2025\/05\/reportarTicketAsistencia1-300x67.png 300w, https:\/\/tickb.umh.es\/files\/2025\/05\/reportarTicketAsistencia1.png 349w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Once you have accessed the service, expand the &#8220;<b>User Support Center (CAU)<\/b>&#8221; tree that you will find in the &#8220;<b>Unit<\/b>&#8221; section.<\/p>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-1924 aligncenter\" src=\"https:\/\/tickb.umh.es\/files\/2025\/05\/reportarTicketAsistencia3-300x151.png\" alt=\"\" width=\"300\" height=\"151\" srcset=\"https:\/\/tickb.umh.es\/files\/2025\/05\/reportarTicketAsistencia3-300x151.png 300w, https:\/\/tickb.umh.es\/files\/2025\/05\/reportarTicketAsistencia3.png 351w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>After selecting the desired option, the corresponding form will appear, which you must duly complete to create your assistance request. If you need the approval of your supervisor\/manager, you can do so from &#8220;<b>Add Supervisor<\/b>&#8221; (or &#8220;<b>Add Responsible Person<\/b>&#8220;).<\/p>\n<p><img loading=\"lazy\" class=\"size-full wp-image-1927 aligncenter\" src=\"https:\/\/tickb.umh.es\/files\/2025\/05\/reportarTicketAsistencia4.png\" alt=\"\" width=\"149\" height=\"45\" \/><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>To report a problem or make an IT request to the User Support Center (CAU) of the Miguel Hern\u00e1ndez University, we can directly access the Ticketing tool using the following link:<br \/>\nhttps:\/\/cau.umh.es\/<br \/>\nIt is also possible to access the service from the &#8220;Incident Management&#8221; utility, which can be found in our identified access (logged-in area).<\/p>\n<p>&nbsp;<br \/>\nOnce you have [&#8230;]<\/p>\n","protected":false},"author":30684,"featured_media":0,"parent":53,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/pages\/1915"}],"collection":[{"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/users\/30684"}],"replies":[{"embeddable":true,"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/comments?post=1915"}],"version-history":[{"count":0,"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/pages\/1915\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/pages\/53"}],"wp:attachment":[{"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/media?parent=1915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}