{"id":1930,"date":"2025-05-07T12:59:34","date_gmt":"2025-05-07T10:59:34","guid":{"rendered":"https:\/\/tickb.umh.es\/?page_id=1930"},"modified":"2025-05-07T13:28:35","modified_gmt":"2025-05-07T11:28:35","slug":"como-gestionar-tus-tickets-abiertos","status":"publish","type":"page","link":"https:\/\/tickb.umh.es\/en\/soporte-tic-a-la-gestion\/como-gestionar-tus-tickets-abiertos\/","title":{"rendered":"How to Manage Your Open Tickets in the UMH Ticketing Application"},"content":{"rendered":"<p>It is possible to access the tickets we have reported in the application to track them, add comments, or cancel them if necessary. To do this, we select <strong>\u201cMy Incidents\u201d<\/strong> from the side menu.<img loading=\"lazy\" class=\"size-full wp-image-1948 aligncenter\" src=\"https:\/\/tickb.umh.es\/files\/2025\/05\/gestionTicketsAbiertos1-1.png\" alt=\"\" width=\"175\" height=\"118\" \/><\/p>\n<p>By selecting the option, we will access our list of tickets. On this screen, we can search for them by text, status, or even creation date.<\/p>\n<p><img loading=\"lazy\" class=\" wp-image-1951 aligncenter\" src=\"https:\/\/tickb.umh.es\/files\/2025\/05\/gestionTicketsAbiertos2-1-300x57.png\" alt=\"\" width=\"489\" height=\"93\" srcset=\"https:\/\/tickb.umh.es\/files\/2025\/05\/gestionTicketsAbiertos2-1-300x57.png 300w, https:\/\/tickb.umh.es\/files\/2025\/05\/gestionTicketsAbiertos2-1.png 602w\" sizes=\"(max-width: 489px) 100vw, 489px\" \/><\/p>\n<p>At the bottom of the screen, we will see the latest reported tickets. We can add or view comments by clicking on the ticket title or the <strong>\u201cView Ticket\u201d<\/strong> button.<\/p>\n<p><img loading=\"lazy\" class=\"size-full wp-image-1945 aligncenter\" src=\"https:\/\/tickb.umh.es\/files\/2025\/05\/botonVer-1.png\" alt=\"\" width=\"67\" height=\"51\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>It is possible to access the tickets we have reported in the application to track them, add comments, or cancel them if necessary. To do this, we select \u201cMy Incidents\u201d from the side menu.<br \/>\nBy selecting the option, we will access our list of tickets. On this screen, we can search for them by text, status, [&#8230;]<\/p>\n","protected":false},"author":30684,"featured_media":0,"parent":53,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/pages\/1930"}],"collection":[{"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/users\/30684"}],"replies":[{"embeddable":true,"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/comments?post=1930"}],"version-history":[{"count":0,"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/pages\/1930\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/pages\/53"}],"wp:attachment":[{"href":"https:\/\/tickb.umh.es\/en\/wp-json\/wp\/v2\/media?parent=1930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}