If you need to create a non-personal institutional email account (e.g., for a department, workgroup, or project), you can do so through the CAU (User Support Center) at Miguel Hernández University. Below is a step-by-step guide:

Steps to submit the request

1. Access the CAU portal
   Go to: https://cau.umh.es
2. Create a new ticket
   Click on the “New ticket” option.
   
3. Select the appropriate unit
   In the ticket creation form, choose the following options in order:
   • Unit: User Support Center
   • Category: ICT Requests
   • Subcategory: Request for non-personal email account
     
4. Fill out the request form
   A form will appear where you must complete the following fields:
   • Desired email address
   • Account description
   • Account responsible person
   • Start and end dates
   • Delegated permissions (optional)
     
     
5. Submit the request
   Once the form is completed, click “Submit”.

What happens next?

• The CAU team will review and process your request.
• You will receive an email notification once the account has been created or if additional information is needed.