For staff hired by Miguel Hernández University (UMH), the institutional domain account is automatically created when their employment relationship is formalized. In contrast, for collaborating personnel, this service can be requested whenever a domain user account is needed to carry out tasks at UMH.

Steps to submit the request

1. Access the CAU portal
   Go to: https://cau.umh.es
2. Create a new ticket
   Click on the “New ticket” option.
   
3. Select the appropriate unit
   In the ticket creation form, select:
   • Unit: User Support Center
   • Category: ICT Requests
   • Subcategory: User Account Request/Renewal
     
4. Fill out the request form
   Provide:
   • User’s personal details
   • Requested role
   • Start and end dates
     
5. Submit the request
   Click “Submit” to complete the process.

What happens next?

Once the request is submitted:

• The CAU team will review and process your request.
• You will receive an email notification once the new role has been assigned to the user or if additional information is required.