How to change the voicemail greeting

9 April 2025

Detailed Guide

The welcome message as well as other configuration parameters are set from the voicemail configuration options. To access the menu, we must follow these steps:

  1. Connect to the voicemail using the programmed key on our telephone terminal.
  2. It will ask us to enter our personal identification number followed by a pound sign.
  3. Once inside the service, we will follow the following options path:
    • “Configuration options”
    • “To change greetings”
    • “To record greetings in European Spanish”
    • “To edit other greetings”
  4. We must select the greeting we want to modify from the following options:
    • “Usual greeting”
    • “Non-working hours greeting”
    • “Alternative greeting”
    • “Busy greeting”
    • “Internal calls greeting”
    • “Holiday greeting”
  5. In each option, we will hear the options to re-record the message. We will follow the steps indicated in the voice prompt.